Privacy Policy

1. Introduction

Welcome to Lake Stay, operated by Alghahim Africa. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to discover and book lakeside properties across Africa.

By using Lake Stay, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when registering on the platform, making a booking, or contacting us. This includes:

• Full name and contact details (email address, phone number)
• Account credentials (username and encrypted password)
• Payment information (processed securely through PayPal)
• Identification documents for partner verification (KYC/KYB)
• Property information if you're listing as a partner
• Communication preferences and correspondence

2.2 Automatic Information

When you access our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, search queries)
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your bookings and reservations
• Verifying partner applications and maintaining platform quality
• Facilitating secure payments through our payment partners
• Sending booking confirmations, updates, and important notices
• Providing customer support and responding to inquiries
• Improving our platform and developing new features
• Detecting and preventing fraud and abuse
• Complying with legal obligations and enforcing our terms
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Property Partners: When you make a booking, we share necessary information with the property owner to facilitate your stay
• Service Providers: We work with third-party service providers who perform services on our behalf (payment processing, email delivery, data analysis)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be transferred
• With Your Consent: We may share information with your explicit permission

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing and storage
• Regular security audits and updates
• Access controls and authentication protocols
• Secure cloud infrastructure with Supabase and Vercel

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@lakestay.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences. Note that disabling cookies may limit certain features of the platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@lakestay.com
• Mail: Lake Stay, c/o Alghahim Africa
• Website: www.lakestay.com